Privacy Policy

Last Updated: October 2026

FastCity Express Logistics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") and our services (Logistics and Investment).

1. Information We Collect

We collect information that you voluntarily provide to us when you register on the App, express an interest in obtaining information about us or our products and services, or when you contact us.

• Personal Data: Name, email address, phone number, physical address (sender and receiver details), and username.
• Financial Data: Bank account details (for investment withdrawals), and wallet transaction history. Note: We do not store your credit card or payment gateway passwords. Payments are securely processed by Paystack.
• Logistics Data: Package descriptions, weight, destination, and tracking history.
• Device Data: We may collect basic device information (OS version, device model) to ensure the app functions correctly.

2. How We Use Your Information

We use the information we collect or receive to:

• Facilitate the booking, tracking, and delivery of your shipments.
• Create and manage your investment account, process deposits, and calculate returns.
• Process your withdrawal requests to your designated bank account.
• Send you administrative information, such as tracking numbers and transaction receipts.
• Respond to customer service requests and support needs.
• Comply with legal obligations and prevent fraudulent transactions.

3. Third-Party Services

We may share your information with third parties that perform services for us or on our behalf, including:

• Payment Processing: Paystack, to securely process wallet funding.
• Logistics Partners: Third-party couriers to facilitate the delivery of your packages.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

5. Your Privacy Rights & Data Deletion

You have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact us at the email provided below.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: